Privacy policy

Last updated: September 19, 2025

This Privacy Policy explains how ARBOR DESIGN (“we”, “us”, “our” or the “Site”) collects, uses, and discloses your personal information when you visit arbordesign.ch, use our services, or make a purchase.

Changes to This Privacy Policy

We may update this policy from time to time (for example, if laws or our practices change). Updates will be posted on this page, and the “Last updated” date will be revised.

Information We Collect

Information you provide directly

  • Contact details (name, address, email, phone number)
  • Order and payment details (billing/shipping address, payment confirmation)
  • Account details (if you create one: username, password, security questions)
  • Customer support communications (messages you send us)

Usage data & cookies

We automatically collect certain technical data (IP address, browser and device type, interactions with the Site). We use cookies and similar technologies to operate, analyze, and improve the website.
You can block cookies in your browser, but this may limit functionality.
Details on Shopify cookies: https://www.shopify.com/legal/cookies

Information from third parties

We may receive data from:

  • Service providers (hosting, payments, shipping, analytics)
  • Payment processors (to confirm and process your transactions)
  • Marketing/advertising partners (to improve relevance of promotions)

How We Use Information

  • To process and fulfill orders, shipping, returns, and account services
  • To provide customer support and improve the Site
  • To send marketing or promotional communications (you can opt out at any time via the unsubscribe link in our emails)
  • To detect fraud, ensure security, and comply with laws

Sharing of Information

We may share your personal information with:

  • Service providers (IT, payment, shipping, analytics, customer support)
  • Business and marketing partners (under their own privacy policies)
  • Authorities, if required by law or legal process
  • Affiliates or in connection with a business transfer (e.g., merger)

We do not sell sensitive personal information and do not use it to create profiles about you.

Retention & Security

We keep your personal data only as long as necessary to provide services, meet legal requirements, or resolve disputes.
While we use appropriate safeguards, no system is 100% secure. Please avoid sending sensitive data via insecure channels (e.g., plain email).

Your Rights (depending on where you live)

You may have rights under applicable laws to:

  • Access / request a copy of your data
  • Correct inaccurate data
  • Request deletion of your data
  • Restrict or object to certain processing
  • Withdraw consent for marketing communications
  • Data portability (request a transfer to another provider)

To exercise these rights, contact us at info@arbordesign.ch. We may ask for proof of identity before fulfilling requests.

International Data Transfers

Your information may be processed outside your country. For transfers from Europe, we use recognized safeguards (such as Standard Contractual Clauses).

Children

Our Site and Services are not directed to children. We do not knowingly collect information from minors. If you believe your child has provided us with personal data, please contact us to request deletion.

Third-Party Websites & Content

Our Site may link to third-party websites. We are not responsible for their privacy practices or content. If you post reviews or user content publicly, it may be visible to others.

Contact

If you have questions about this Privacy Policy or your data, contact us at:
info@arbordesign.ch.